Colorado Health Insurance Exchange requests $2.8 million for call center

Electa Draper -- Denver Post

Connect for Health Colorado's leaders say they need an additional $2.8 million to operate the health insurance exchange's call centers, as problems with the online enrollment system drive up call volume.

The requested budget for the two call center sites is now $17.7 million. Board members deferred a decision on the request Thursday.

More than two dozen enrollment-system flaws have contributed to call volume, including more than 3,800 insurance purchasers who unknowingly forfeited automatic renewal of their health plans by browsing other plans online.

"We're making huge progress," in resolving problems hindering enrollment, Connect for Health interim chief executive Gary Drews told members of the finance committee of the exchange's board of directors at a meeting Thursday.

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